Create a digital business model around your installed equipment with OSIsoft Technology

See How it Works

OSIsoft enables your digital business models with Connected Service using OSIsoft technology. Connected Services provides a simple, secure technical and commercial framework for service providers to access real-time sensor-based data from customer assets. It enables service providers to:

  • Add digital services to existing offerings
  • Improve collaboration with your customers
  • Seamless embed OSIsoft-ready equipment into your customers digital infrastructure
  • Enable an operational digital twin
  • Increase the efficiency of your field service

Since Connected Services is a subscription-based “pay-as-you-grow” model, service providers pay over time from operating budgets instead of all at once from capital budgets.

There are two operational models around equipment monitoring, the process managed by the plant (asset owner/customer) and the process managed by the remote service provider.

Neither of these models can work in isolation - they need to be combined for the service provider and the customer to operate effectively. What is needed is a shared data infrastructure. Connected Services brings it all together into a single collaborative services model.

How It Works

An Introduction to Connected Services

Connected Services - How It Works

Example: Patty’s Oil Platform

“We’ve been able to see and really prevent some catastrophic failures for our customers.”
- Gregg Herr, General Manager of Monitoring Liability, Flowserve
Watch Flowserve's Testimonial


Connected Services enables service providers to use the PI System® to collect real-time customer data from many different sources and store it in a central location where experts can visualize, analyze and share data. This not only benefits equipment manufacturers, suppliers and performance vendors but it also benefits their customers.

7 Ways Equipment manufactures Can Benefit From Connected Services

Connected Services collects remote customer data to remote monitoring and diagnostic centers using OSIsoft’s PI System®, a real-time data infrastructure that collects sensor based data from many different sources. It stores the data in a secure, central location where experts can visualize, analyze and share the information.

As an off-the-shelf solution, service providers can implement the PI System quickly. Once deployed, it is designed to scale and connect to diverse sources so that the service provider can use the data to expand service offerings.

Since this system is agile, service providers can launch new services without removing and replacing core data systems.

Leading Equipment manufacturers and service providers in a wide range of industries are collaborating with OSIsoft

Partner Marketplace

Read our customer’s perspective on the benefits they’ve gained from Connected Services, including:

IHC Transportation

IHC Sales brief

Ansaldo, Energy
Power and Utilities

UniEnergy Technologies

Axens Chemicals and O&G


From Our Customer’s Perspective:

With increased visibility into asset owner’s critical operating data using the PI System via Connected Services, equipment manufacturers and suppliers can identify problems and make repairs without causing a major disruption due to the associated unplanned downtime and they can prevent critical failures.

Discover the benefits from our customers’ perspectives.


Enhancing the Value of Aftermarket Services and Solutions

Black & Veatch

Improving customers relationships with monitoring and diagnostics

Strategic Power Systems

Running Your Plant, Not Reports

IVA Schmetz

Remote Predictive Maintenance for heat treatment ovens

Royal IHC

Fleet-Wide Remote Dredging Vessel Monitoring

ARC Insights Report

Outotec, a market-leading technology firm in minerals and metals processing, water treatment, energy and chemicals set up a digital platform using Connected Services to provide secure, low-cost and scalable access to the historical data of its customers’ plants.

Download this ARC Insights report to find out the details on how Outotec was able to:

  • secure, scalable data collection over the cloud
  • reduce unplanned downtime at Anglo American South African Platinum’s Plant by 30%
  • reduce latency and faster involvement of experts

Customer Presentations

See customer presentations from our Users Conferences. You'll get insight on how to optimize services for your customers.

Kongsberg: Applications to Enhanced Performance Using the PI System

Axens: Maximizes Profit from Conversion Catalysts for their customer MOL

Caterpillar Trucks: Delivering High Value Condition Monitoring

CSL: Connected vessels for operational excellence & analytics

Siemens Gamesa: Wind turbines Growing on Smart Data

If you want to know how you can create additional digital business models onto your equipment please contact us for a personal introduction.

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