Connected Services enables service providers to use the PI System® to collect real-time customer data from many different sources and store it in a central location where experts can visualize, analyze and share data. This not only benefits equipment manufacturers, suppliers and performance vendors but it also benefits their customers.

7 Ways Industrial Service Providers Can Benefit From Connected Services

Connected Services collects remote customer data to remote monitoring and diagnostic centers using OSIsoft’s PI System®, a real-time data infrastructure that collects sensor based data from many different sources. It stores the data in a secure, central location where experts can visualize, analyze and share the information.

As an off-the-shelf solution, service providers can implement the PI System quickly. Once deployed, it is designed to scale and connect to diverse sources so that the service provider can use the data to expand service offerings.

Since this system is agile, service providers can launch new services without removing and replacing core data systems.

“For us, the PI System is a mission-critical application that helps drive revenue.

- Dr, Val Miftakhov, Founder, eMotorWerks
Read eMotorWerk’s Story

Read our customer’s perspective on the benefits they’ve gained from Connected Services, including:

Transportation (Electrified)


Power, Utilities, Renewables, Microgrids

Itochu Techno Solutions

Power and Utilities

UniEnergy Technologies

Industrial, Power,
Oil & Gas


Agricultural, Chemicals, Biotechnology


Renewable Energy, Power Generation

Bharat Light and Power

From Our Customer’s Perspective:

With increased visibility into asset owner’s critical operating data using the PI System via Connected Services, equipment manufacturers and suppliers can identify problems and make repairs without causing a major disruption due to the associated unplanned downtime and they can prevent critical failures.

Discover the benefits from our customers’ perspectives.


Enhancing the Value of Aftermarket Services and Solutions

UniEnergy Technologies

A clean tech start-up sees value in data to meet the needs of their customers

Bharat Light & Power

The impact of predicting and preventing equipment failure

Black & Veatch

Improving customers relationships with monitoring and diagnostics

Strategic Power Systems

Running Your Plant, Not Reports


Connecting sensor-based data, systems and people.

ARC Insights Report

Outotec, a market-leading technology firm in minerals and metals processing, water treatment, energy and chemicals set up a digital platform using Connected Services to provide secure, low-cost and scalable access to the historical data of its customers’ plants.

Download this ARC Insights report to find out the details on how Outotec was able to:

  • secure, scalable data collection over the cloud
  • reduce unplanned downtime at Anglo American South African Platinum’s Plant by 30%
  • reduce latency and faster involvement of experts

Customer Presentations

See customer presentations from our User Group Conference. You'll get insight on how to optimize services for your customers.

Syngenta: Our Evolution to Connected Services

Controls and Data Services: Remote Diagnostics and the Collaborative Supply Chain

Kongsberg: Applications to Enhanced Performance Using the PI System

Energy Metrics: Extending the Usage of the PI System

Optimizing Predictive Maintenance by Integrating Vibration and Process Data

Connected Services – Media Coverage

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